As the Quality of Public Services Increases, MoSA Receives an Award from Ombudsman

JAKARTA, THURSDAY (2 June 2022) – The Ministry of Social Affairs (MoSA) received an award for compliance with public service standards with the predicate of high compliance with an achievement score of 81.05.

This award was inseparable from the direction of the Minister of Social Affairs Tri Rismaharini so that all levels of MoSA were committed and worked hard to reform the public services.

"From 5 administrative service products of Public Service Standard Compliance Assessment in 2021, MoSA received a score of 81.05 and was included in the Green Zone with a High Compliance Predicate," said the MoSA’s Inspector General, Dadang Iskandar in Jakarta, Thursday (2/6).

Agencies that obtain high compliance predicate have a significant relationship between compliance with standard administrative provisions in the Government's public service unit and efforts to fulfil service standard components as regulated in Law Number 25 of 2009 on Public Services. In addition, to determine the effectiveness and quality test of public service providers.

Citing the official statement from the Ombudsman of the Republic of Indonesia, the award was given based on a survey. The Compliance Survey was conducted to encourage compliance with public service standards to accelerate the improvement of the quality of public services.

This award has a special meaning for the Ministry of Social Affairs. MoSA has won various awards, but this was the first time that the MoSA received a public service award with a high compliance predicate.

"For awards related to compliance with public service standards, this is the first time we have received a high compliance predicate," said Dadang.

He stated that this award could not be separated from the direction and guidance of the Minister of Social Affairs Risma. Also the collaborative results of all units in the Ministry of Social Affairs. "Especially, of course, officers who work in public service," he said.

Despite receiving the award, Dadang emphasized that MoSA should not be complacent. He asked if all the officers should use the momentum as a trigger for further improvement in the quality of public services.

Moreover, there are still several aspects that need to be strengthened, namely the indicators of Special Services (Availability of special services for service users with special needs) which are still considered inadequate and the indicators of Complaint Management. In this aspect, there are still no complaints management officers/officers available on the electronic information media owned by the Ministry of Social Affairs.

After receiving the award from the Ombudsman, MoSA will implement the Ombudsman's recommendations including giving appreciation to the head of the public service unit who received the High Compliance Predicate as a form of appreciation for their commitment and efforts to meet the service standard components.

To strengthen the achievements that have been achieved, under the direction of the Minister of Social Affairs, he consistently continues to monitor the level of compliance in the implementation of the mandate of Law No. 25 of 2009 on Public Services, especially in preparing, setting and implementing public service standards.

"Also, MoSA strengthens its attention regarding the quality of public service delivery, especially with the change in the new organizational structure. We will always respond quickly to serve all the needs of the community, especially following the duties and functions," said Dadang.

The Ombudsman is a state institution that oversees the implementation of public services to encourage state administrators to improve the quality of public services to ensure good governance.

To improve the quality of these services, in 2021, the Ombudsman annually gives the High Compliance Predicate Award of Public Service Standards simultaneously to 24 Ministries, 15 Institutions, 34 Provinces, 98 Cities and 416 Regencies including the Ministry of Social Affairs.

Public Relations Bureau

Ministry of Social Affairs