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Performance Achievement Increases, Ombudsman Appreciates MoSA

Performance Achievement Increases, Ombudsman Appreciates MoSA
Writer :
Dian Catur Prasetyaningtyas Kurniawati
Translator :
Alif Mufida Ulya

JAKARTA (January 17th, 2024) – Chairman of Ombudsman Mokhammad Najih visited the Ministry of Social Affairs (MoSA) Office in Jakarta to present the award for the 2023 Public Assessment of Public Service Delivery Compliance Award to MoSA.

Mokhammad also appreciated the improvement in the performance of MoSA from a score of 73.18 which was included in the Medium Quality opinion in 2022, rising to 78.71 or entered in the green zone of High Quality opinion in 2023.

"I want to appreciate the performance achievements of those who work at MoSA," said Mokhammad, Tuesday (16/1).

Ombudsman is an institution tasked with resolving complaints from the public if maladministration occurs. Besides solving problems, the Ombudsman is also tasked with preventing maladministration. Among its preventive duties, the Ombudsman assesses compliance with service standards.

In the compliance assessment, there are four dimensions assessed: 1) Input Dimension, which relates to the competency readiness of the HR serving and the availability of the facilities and infrastructure served; 2) Process Dimension, which includes service requirements or information; 3) Output Dimension, the public's view of the services provided, and 4) Complaint Management Dimension.

Furthermore, Mokhammad said that this increase in performance was clear evidence that MoSA was trying to become a better agency. Mokhammad advised MoSA not only to maintain its performance, but also to improve its services.

"The increase in the value of MoSA shows that this agency is in the process of getting better. We hope that this achievement is maintained and improved. We hope it becomes a green zone with an A grade next year," said Mokhammad responding to the improvement in the performance of MoSA.

The Acting Secretary General Robben Rico expressed his pride in all levels of MoSA who had tried hard to improve services. However, Robben advised that MoSA should focus on service. If service improves, value would also increase.

“We don’t need to focus on values. Values ​​are just numbers. We need to focus on improving services and solving problems that arise in society. "If the service is good, the value will automatically increase," said Robben.

Robben added that MoSA had made many improvements to provide excellent service to the community. The steps that had been taken include creating a Social Assistance Check Application that could be accessed using a smartphone, a 24-hour Command Center hotline service that the public could access by calling 171. The Command Center service is also connected to other complaint services, such as SP4N-Lapor! and other complaint channels.

Public Relations Bureau
Indonesian Ministry of Social Affairs
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